Privacy Policy

1. Introduction

Neuronest ("we", "us", "our") operates an online AI development school at neuronestz.live. We are based at 120 Sukhumvit Road, Khlong Toei, Bangkok 10110, Thailand.

This Privacy Policy explains what personal data we collect when you visit our website or contact us, why we collect it, how we use it, and what choices you have. We take data protection seriously and aim to be straightforward about our practices.

If you have questions about this policy, you can reach us at [email protected].

2. What Data We Collect

We collect only the information we actually need. This falls into two categories:

Information you provide directly

• Your name, when you fill in a contact or enquiry form
• Your email address, so we can respond to you
• Your phone number, if you choose to include it
• The content of any message you send us

Information collected automatically

• Standard web server logs, including your IP address and browser type
• Analytics data through third-party services (see section 5)
• Cookie data as described in our Cookie Policy

3. Legal Basis for Processing

We process your personal data under the following legal bases, consistent with Thailand's Personal Data Protection Act B.E. 2562 (PDPA):

• Consent — when you submit a contact form, you consent to us using your details to respond
• Legitimate interests — for website security, fraud prevention, and improving our educational content
• Legal obligation — where we are required to retain records by Thai law

4. How We Use Your Data

We use the information we collect for the following purposes:

• Responding to enquiries and providing information about our programmes
• Processing enrolment and managing the learner relationship
• Sending relevant updates about your programme (if enrolled)
• Improving website content and user experience through anonymised analytics
• Complying with legal and regulatory obligations

We do not use your data for automated profiling or decision-making. We do not sell personal data to third parties.

5. Third-Party Services

We use a small number of third-party services to run our website. These may process data on our behalf:

• Google Analytics — for anonymised website usage statistics
• Meta (Facebook) Pixel — for understanding advertising performance
• Microsoft Bing Ads — for advertising measurement
• Web hosting providers — for server infrastructure

Each of these services operates under its own privacy policy. We only share the minimum data necessary for each service to function.

6. How Long We Keep Your Data

• Contact form submissions: up to 24 months from the date of submission
• Enrolment records: 5 years, or as required by Thai tax and accounting law
• Analytics data: according to the retention settings of each third-party platform
• Server logs: up to 90 days

When data is no longer needed, it is securely deleted or anonymised.

7. How We Protect Your Data

• All data is transmitted via HTTPS (TLS encryption)
• Access to personal data is restricted to staff who need it to respond to your enquiry
• We maintain access logs and review them periodically
• In the event of a data breach affecting your rights, we will notify you without undue delay

8. Cookies

We use cookies for basic site functionality, analytics, and advertising measurement. You can manage your cookie preferences at any time via our Cookie Policy page, which explains the types of cookies in detail and lets you adjust your settings.

9. Your Rights

Under Thailand's PDPA and applicable data protection principles, you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct inaccurate or incomplete data
• Erasure — ask us to delete your data where there is no overriding reason to keep it
• Data portability — receive your data in a commonly used format
• Objection — object to processing based on legitimate interests
• Withdrawal of consent — withdraw consent at any time where processing is based on it

To exercise any of these rights, email us at [email protected]. We will respond within 30 days.

10. External Links

Our website may link to external resources or platforms. We are not responsible for the privacy practices of those sites and encourage you to review their policies before sharing personal data with them.

11. Minimum Age

Our programmes are intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe a minor has submitted data through our site, please contact us and we will remove it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We recommend checking back periodically if data privacy is a concern for you.